You are welcome to return your item(s) within 30 days, all returned items must be as new with tags still attached. Custom items cannot be returned, as these were made especially for you.
Return shipping is at the cost of the customer. We recommend using tracked shipping as we cannot refund lost items. Please package your items securely and make sure to include a note with your name and order number.
Wizard Works
Unit 1, Building D2
3 Dormer Yard
London, SE10 0EB
United Kingdom
For international customers, please note postage fees will not be refunded and we reserve the right to reclaim from you any associated costs that may be charged to us at the border. It is also highly likely that Taxes & Duties you have paid are not-refundable, although do check with your local customs office.
For refused international deliveries with UPS or DHL we will deduct the cost of the return shipping charged to us from your refund amount. This is normally the same as the outbound shipping.
